SHIPPING POLICY

LOWKAL SA do nationwide delivery taking 1 to 2 working days within Gauteng and 2 to 3 working days through out the country. Once your order is completed, it may take 1 to 2 working days for your order to be dispatched for delivery. If your order is received before 12pm, it will be fulfilled on the same day. If your order is received after 12pm, it can be fulfilled the same or next day. Once your order has been sent out for delivery, you will receive a whatsapp or an email or SMS informing you that the order is on the way with the tracking information. If an order is placed over a weekend, it will be processed on the following Monday or Tuesday morning via the courier guy company straight to the address provided or to your nearest Postnet or Pep Paxi. There may also be a delay in shipping if we are out of a particular size or stock on that item but we will ensure to keep you informed as to when you will receive your parcel in full. 

Tracking information

You will receive tracking information through an email or SMS notification which will include your order's tracking number and tracking URL of the courier service responsible for handling your order. Please do not hesitate to contact customer support at lowkalsa@gmail.com in the event that you have any queries about your order information.

If the customer receives a refund, the cost of return shipping will be deducted from the customer's refund. If the customer is shipping a product over R1000, the customer should consider using a trackable shipping service or purchasing shipping insurance. All of these notices must be addressed to us in the time frame of 7 days after the customer received the product.